Job Requisition No: #KFT113

Place of Work: Kifiya HQ, Addis Ababa

Department: Enterprise & Growth

About this Role: We are looking for a strategic and analytical Head of Performance Operations to oversee and optimize our eCommerce business operations, performance & projects operations. This role is critical in ensuring that our processes are efficient, scalable, and aligned with our business objectives. The ideal candidate will have a strong background in process improvement, performance metrics, project management and operational excellence. The measure of success for the role will be performance trajectory (as per revenue targets), budget optimization and holistic projects success

Key Responsibilities:

Process Improvement

• Analyze current eCommerce processes to identify inefficiencies and areas for improvement.
• Develop and implement process improvement strategies to enhance operational efficiency and customer satisfaction.
• Utilize Lean, Six Sigma, or other process improvement methodologies to drive continuous improvement initiatives.

Performance Management

• Establish and monitor key performance indicators (KPIs) to track and evaluate the performance of eCommerce operations.
• Develop dashboards and reporting tools to provide real-time insights into operational performance.
• Conduct regular performance reviews and provide actionable recommendations to senior management.

Operational Excellence

• Lead cross-functional teams to implement process improvements and operational changes.
• Ensure that all processes are documented, standardized, and consistently followed across the organization.
• Maintain standard operating procedures (SOPs) to ensure compliance and operational consistency.

Data Analysis and Reporting

• Collect and analyse data to identify trends, issues, and opportunities for improvement.
• Provide detailed reports and presentations to senior leadership on process performance and improvement initiatives.
• Utilise data-driven insights to drive strategic decision-making.

Team Leadership

• Build and lead a high-performing team focused on process improvement and performance management.
• Mentor and develop team members to enhance their skills and capabilities.
• Foster a culture of continuous improvement and operational excellence within the team
• Work closely with other departments (e.g., IT, Marketing, Customer Service) to ensure process alignment and integration.
• Communicate process changes and performance updates effectively across the organisation.
• Collaborate with external partners and vendors to ensure process efficiency and effectiveness.

Project’s Management

• Define various projects scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.
• Develop comprehensive project plans to be shared with clients as well as other staff members.
• Plan and schedule project timelines and milestones using appropriate tools.
• Determine and allocate resources (time, money, equipment, etc.) necessary for project execution.
• Manage project resource availability and allocation to ensure the projects stays on track.

The ideal candidate should possess:

• Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, or a related field. Master’s degree preferred.
• Minimum of 7-10 years of experience in process improvement, performance management, or operational leadership roles. Experience with Lean, Six Sigma, or other process improvement methodologies.

Other personal characteristics:

• Detail-oriented with a focus on accuracy and quality.
• Results-driven with a strong focus on achieving performance targets.
• Innovative and proactive in identifying and implementing improvements.
• Ability to thrive in a fast-paced and dynamic environment.
• High level of integrity and dependability.

Interested candidates with the relevant experience & qualifications are encouraged to submit their updated CVs, referencing Job Requisition No. [#KFT113], to hiring@kifiya.com.